Refund policy

We want every gift to feel right. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

How to start a return: email us at hello@alwayswithyouco.cloud with your order number and we'll reply with return instructions.

Condition: items must be unworn and in their original packaging, with the keepsake card. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Damaged or wrong item: if your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund at no cost to you, and no return is needed.

Refunds: once we receive and inspect your return, we'll email you and refund your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

Changes and cancellations: email us within 12 hours of ordering to change or cancel your order. After that, it may already be on its way.

Lost packages: if your tracking hasn't updated in 20 days, contact us and we'll make it right.